Fee Schedule

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Fairfield County Business Connections
Founding Member

 

Annual Service Contracts

Annual Service Contract - Home and Home Office users $250 per calendar year.  Contract includes priority scheduling, $20 discount on hourly labor charges, 1 hour telephone / online support, Carbonite backup subscription.  Available to home users and charitable organizations.
Annual Service Contract - Business users $500 per calendar year.  Contract includes priority scheduling, $30 discount on hourly labor charges, 2 hours telephone / online support, annual site visit to check on updates and antivirus, Carbonite backup subscription, monthly remote maintenance and monitoring of main computer.

All rates include sales tax!

 

Support Services

On-Site Labor Rate $140/hr for home and charitable organizations; $180/hr for business.
1-hour minimum, rounded up to the nearest half-hour.
One-way travel time to your location is billed for New Canaan and adjacent towns; round-trip travel time to other locations.
Telephone / Online Support Same rates as on-site support, except no travel time and quarter-hour billing.

25% services discount for Town of New Canaan employees including teachers
50% services discount for veterans and active service members
All rates include sales tax!

 

 

Dropoff Services

Computer Cleanup (spyware, viruses, etc)
Computer Repair - no fix, no charge
$100 plus parts, if needed.  We strongly recommend you make backups before we do this, or have us make backups for you.
Computer Software Reinstall $100 to reinstall operating system (Windows)
$50 for additional software
$75 to save and restore first Documents, Email, Address Book, Favorites, Desktop.
$50 to save and restore each additional user / identity.
Full System Backup Service $250.  Includes system image (up to 50gb) and Carbonite online backup service for 1 year.
Data Backups $70 for first DVD, $15 for each additional.
Data Recovery (per hard disk) $200 and up, depending on type of failure and data size.  No recovery, no charge.
Disposal (fully erase hard drive) $70 for the first computer; $35 per additional computer.  Includes disk wipe and environmental computer recycling. $15 additional for certificate of destruction.
Install Upgrades (memory, hard disk, etc) Included with computer cleanup or reinstall; $45 otherwise.
This includes installation only - not moving data.
Computer pickup or dropoff $35 in New Canaan; $70 adjacent towns.
Computer return and setup $70 in New Canaan, $105 adjacent towns.

25% services discount for Town of New Canaan employees including teachers
50% services discount for veterans and active service members
All rates include sales tax!

 

 

Website / Domain / Email Hosting and Setup

Domain registration, website hosting, and email hosting $100 annually.  Includes periodic website and email changes.
Initial setup.  Register domain, one-page website, up to 10 email addresses. $100
Dedicated hosting - same as above, except you can update your website and maintain your email addresses. $150 annually.
Website design and construction - basic websites Contact us for an estimate.  Generally, it is $100/page.  For more involved websites, contact us for a referral.

All rates include sales tax!

Please make backups!  We are not responsible for data loss under any circumstances!! 
A hard disk can fail at any time and there is nothing we can do about it.  Please make backups before your appointment, before you bring your computer to us, or ask us to make backups before working on your computer.

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